FAQ

Please contact us at icustomstitch@gmail.com if you have any questions cannot find the answers below.

1:ORDERS

How to Order?

Please email your photo to iCustomStitch@gmail.com and we will evaluate and suggest a minimum size for you. We will also do a free preview of your photo. Once you satisfied and ready to order, we will send you an online PayPal invoice by email, you can pay by either PayPal or Credit Card. Once we received your payment, we will start producing your cross stitch kit. 

 

We usually will have the preview for you to review within 24 - 48 hours after  received your photo. 

 

2:SHIPPING

We provide FREE shipping worldwide. It usually takes 3-5 days to produce the kit and 15 - 20 days for the package to be arrived. Based on your location, the total time could be 3 - 5 weeks. So please be patience with us. We will provide tracking number upon request.

3:RETURNS

Since this is custom made, we will not accept return. However, we guarantee the outcome will be close to the preview we provided. It is very rare you will be short of thread. If that happen, we will provide matching DMC# for the threads which you can easily find them in your local store.

4:PRICING

Currently we are running 10% off for orders of one kit and 25% off for orders of 2+ kits (could be different photos). 

Our kits base price are:

12"      $  99.98

14"      $102.98

16"      $108.98

18"      $114.98

20"      $123.98

24"      $128.98

28"      $148.98

32"      $163.98

40"      $209.98

iCustomStitch is happy to offer price match for any compatible service. It you find a service with lower price with the same quality and lower price, we will match their price.

60"      $269.98

4:DISCOUNTS

© 2023 by iCustomStitch Needlecrafts.

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